Do you design septic systems for difficult or sloped lots?
Yes. Challenging sites are the core of our business. We have installed engineered systems on steep hillsides, in high alpine terrain and on lots with limited access, including Glendon Biofilter systems that are essentially invisible once the site is restored. If another contractor has told you the lot will not work, it is worth a second look.
What areas of British Columbia do you serve?
We are based in Langley and work throughout Metro Vancouver, the Fraser Valley and the Sea to Sky corridor, including Whistler, Squamish, Belcarra, Richmond and White Rock, and we have built on Vancouver Island. Remote and alpine projects are assessed case by case; call us with the location and we will tell you straight away.
What is an MBR water treatment plant, and when do I need one?
A Membrane Bioreactor is a containerized, portable treatment plant using ceramic membrane filtration and nano-aeration. It handles high-flow and high-strength wastewater in a fraction of the footprint of a conventional in-ground system, and produces water suitable for reuse. It suits industrial and commercial sites, water-recovery projects, reverse-osmosis pre-treatment, and anywhere there simply is not room for a traditional field.
Do you handle maintenance after the system is installed?
Yes. We service and maintain the residential and commercial wastewater systems, holding tanks and lift stations we install, including the control panels. Systems that get serviced on schedule last decades longer than systems that get ignored until they back up.
How often does a septic or treatment system need maintenance?
For engineered Type 2 and Type 3 systems, BC's Sewerage System Standard Practice Manual recommends an inspection 6 months after start-up and then every year. That visit covers the pumps, floats and alarms, the flows recorded at the control panel, the tanks and the effluent filter. Between visits, the owner's part is small: rinse the effluent filter once a year, and have the tank checked for solids, and pumped if it needs it, about every three years.
My septic alarm is going off. What do I do?
Cut back on water use right away: hold off on laundry, dishes and long showers. Press the alarm/silence button on the control panel to stop the sound; the light stays on until the level in the pump tank comes back to normal. Don't switch off power to the system unless your service provider tells you to. One alarm after a heavy day of water use is normal. If it keeps happening, it usually means a leaking toilet or tap, groundwater getting into a tank, or a pump problem, so call us at 604-530-8145.
What's the difference between a Type 1, Type 2 and Type 3 septic system?
It's how clean the water is before it reaches the septic field. A Type 1 system is a conventional septic tank. Type 2 adds treatment that brings the effluent down to no more than 45 mg/L of BOD5 and suspended solids. Type 3 treats it further, to 10 mg/L of each and no more than 400 fecal coliform per 100 mL. Lots with poor soil, high groundwater, steep slopes or little room usually need Type 2 or 3, because cleaner water needs less ground to disperse into. Glendon Biofilter systems are built to Type 3 numbers.
Do I need a permit for a septic system in BC?
Yes. Under BC's Sewerage System Regulation, a new system, a replacement or a major repair has to be filed with the regional health authority before work starts, by an authorized person: a Registered Onsite Wastewater Practitioner or a professional engineer. In the Fraser Valley that's Fraser Health; on the Sea to Sky and North Shore it's Vancouver Coastal Health. Your municipality may also need the filing before it will issue a building permit. Tell us where the property is and we'll explain what applies there.
What should never go down the drain on a septic system?
Drain cleaners like Drano, which kill the bacteria that do the actual treating. Also grease and oil, garburator output, water softener backwash, paints and solvents, and rainwater from roofs, pools or hot tubs. Ordinary household sewage, at or under the design flow, is what the system is built for.
Can you handle the excavation as well as the treatment system?
That is the whole point of how we are set up. Excavating, trucking, demolition, drainage and the wastewater system are all run by one contractor. When a job needs a specialist we bring in people we trust and schedule them ourselves, and when something needs sorting out there is exactly one person to call.
Is the work guaranteed?
Yes. Torak guarantees the performance of an installed treatment system for two years from installation, provided it is used and maintained as set out in the owner's manual you get at handover. Pumps and control panels also carry the manufacturer's warranty. On Glendon Biofilter systems, Glendon BioFilters Canada commits to treated effluent averaging no more than 10 mg/L BOD5, 10 mg/L suspended solids and 400 fecal coliform counts per 100 mL under normal use.
How quickly can you get to my site?
Every enquiry gets a reply within one business day, and an initial site assessment can usually be booked within a week or so depending on what is already on the go. Emergency drainage and sewage failures get triaged ahead of scheduled work. Call 604-530-8145 rather than emailing if water is already where it should not be.